Refund Policy
Last updated on 2nd February 2026
Thank you for choosing Wap2b, a service provided by Octet Logic. Please read this Refund Policy carefully before making a purchase. By purchasing any subscription, add-on, or credit pack, you acknowledge and agree to the following terms. This policy should be read alongside our Terms of Use (Sections 11–14).
1. General Policy
All purchases on Wap2b — including subscription plans, add-ons, and credit packs — are final upon completion of payment. Once a transaction is confirmed, no refunds, partial refunds, or exchanges will be issued except as described in Section 6 below.
2. Subscriptions
Subscription payments are non-refundable once the subscription period has begun. This applies regardless of whether you have used the service during the billing period, cancelled early, or allowed the subscription to lapse. Your access remains active until the end of the paid subscription period.
3. Add-Ons and Credit Packs
Purchases of add-ons and credit packs (e.g., additional message credits or engagement credits) are non-refundable once activated. Unused credits do not carry over between subscription periods and expire when your active subscription ends, unless explicitly stated otherwise for a specific pack. No refunds will be issued for unused or expired credits.
4. Free Trial
Wap2b offers a one-time 7-day free trial for new users. The free trial does not require any payment information and there are no automatic charges at any point. At the end of the trial period, access to paid features is suspended and it is your responsibility to purchase a subscription if you wish to continue. We strongly encourage you to evaluate the platform thoroughly during the trial to ensure it meets your business needs. No refunds will be issued on the basis that the service did not meet expectations if a free trial was available and not utilised.
5. Non-Use and Early Cancellation
It is your responsibility to evaluate the suitability of our services before making a purchase. No refunds will be provided for non-use of the service after purchase, or for early cancellation before the subscription period expires.
6. Exceptions
Refunds may be considered at the sole discretion of Octet Logic in the following limited circumstances:
- A verified technical error on our platform that prevented you from accessing paid features for a significant portion of your subscription period.
- A duplicate charge or billing mistake caused by our payment system.
To be eligible for review, you must raise a refund request within 7 days of the transaction date by contacting our support team. Requests submitted after 7 days will not be considered. All exception requests are reviewed on a case-by-case basis, and the decision of Octet Logic is final.
7. Payment Disputes
Payments on Wap2b are processed securely by third-party payment gateways (e.g., Razorpay). If you believe a charge is unauthorised or incorrect, please contact our support team first before initiating a dispute with your bank or payment provider. We will work with you and the payment gateway to investigate and resolve the issue promptly. Chargebacks initiated without contacting us first may result in suspension of your account pending resolution.
8. Digital Services — No Shipping
All services provided by Wap2b are entirely digital. No physical products are sold or shipped. Accordingly, no shipping or delivery policy applies.
9. Contact Us
If you have questions about this Refund Policy or need to raise a billing concern, please contact our support team at support@octetlogictech.com. Please include your registered email address, transaction details, and a description of the issue to help us resolve your request efficiently.
By purchasing our services, you acknowledge and agree to the terms outlined in this Refund Policy.
