Privacy Policy
Last updated on 2nd February 2026
Disclaimer: Wap2b is an independent technology provider. We integrate your business with the WhatsApp Business API and Instagram Professional accounts (Business or Creator), both offered by Meta, to enable messaging, customer engagement, inbox management, AI automation, and publishing features. Wap2b is not owned, operated, or endorsed by Meta.
Welcome to Octet Logic ("Company", "we", "us", or "our"), the provider of Wap2b. We respect your privacy and are committed to protecting the personal data of users ("User", "you", or "your") when you use Wap2b with the WhatsApp Business API and Instagram Professional accounts (Business or Creator), both offered by Meta. This Privacy Policy explains how we collect, use, and protect your data when you use these services through Wap2b.
1. Data We Collect
1.1) Personal and Account Data
- - Identity Information: Name, WhatsApp number, Instagram username, email address, and other identifiers you provide during registration.
- - Account Information: Business profile details, subscription plan, billing history, and account preferences.
- - User Messages and Content: Messages, attachments, and comments you exchange via the WhatsApp Business API or Instagram Professional accounts through Wap2b.
1.2) End-Customer Data
When you use Wap2b to communicate with your customers, we process data about those individuals on your behalf. This includes:
- - Contact information: Phone numbers, names, and Instagram usernames of your customers as provided through WhatsApp conversations or Instagram interactions.
- - Conversation content: Messages, comments, and DMs exchanged between your business and your customers through the platform.
- - Interaction metadata: Timestamps, read receipts, and delivery status of messages.
You are the data controller for your end-customer data. Octet Logic acts as a data processor and processes this data solely to provide the services you have requested.
1.3) Technical and Usage Data
- - Device type, operating system, and browser information.
- - Service logs, IP address, timestamps of use, and clickstream.
- - Feature usage patterns, credit consumption, and subscription activity.
1.4) Instagram Publishing Data
- - Captions, hashtags, and media details when you schedule or post.
- - Scheduled publish times and related identifiers.
1.5) AI and Automation Data
When you use AI-powered features (such as w2Shield, Inbox AI, Support Agent, or Commerce Agent), we collect and process:
- - Knowledge base content and training data you upload to configure AI agents.
- - AI agent configuration settings, including reply templates, moderation rules, and automation triggers.
- - Conversation logs processed by AI agents, including input messages and generated responses.
Your AI training data and knowledge base content are stored securely and used exclusively to power AI features within your account. We do not use your data to train general-purpose AI models or share it across accounts.
1.6) Payment Data
When you purchase a subscription or add-on, payment transactions are processed by third-party payment gateways (e.g., Razorpay). We do not store your payment card details. We retain transaction records including order numbers, amounts, subscription type, and payment status for billing and accounting purposes.
1.7) Cookies and Tracking
We use the following types of cookies on the Wap2b portal:
- - Essential cookies: Required for authentication, session management, and core platform functionality.
- - Analytics cookies: Help us understand how users interact with the platform to improve features and performance.
You may manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.
2. How We Use Your Data
- - Service Delivery: Provide messaging, AI-powered automation (comment moderation, inbox management, customer support, commerce), and post publishing using the WhatsApp Business API and Instagram Professional accounts.
- - AI Processing: Process conversations through AI agents you configure, generate automated responses, and apply moderation rules based on your settings and training data.
- - Usage Tracking: Monitor credit consumption, message volumes, and feature usage to provide accurate billing and usage reporting in your account dashboard.
- - Customer Support: Assist with questions and resolve issues.
- - Improvement: Analyze aggregated and anonymized usage patterns to enhance our services, improve AI accuracy, and develop new features.
- - Compliance: Meet legal and regulatory obligations.
3. Data Sharing
3.1) With WhatsApp and Instagram (offered by Meta)
To deliver services, we work with the WhatsApp Business API and Instagram Professional accounts, both offered by Meta. Your data is processed only as needed to enable messaging and publishing that you initiate.
3.2) AI Service Providers
To power AI features, we use third-party AI providers (such as OpenAI) to process conversations and generate automated responses. Data sent to AI providers is limited to the content necessary for generating a response and is subject to the provider's data processing terms. We do not permit AI providers to use your data for training their general-purpose models.
3.3) Other Third-Party Service Providers
We use trusted providers for cloud hosting, payment processing, email delivery, analytics, and customer support. These providers are contractually required to protect your data, process it only as instructed, and maintain appropriate security measures.
3.4) Legal Needs
We may disclose information if required by law, court order, or to protect our rights, property, or the safety of users.
4. Data Security
- - Encryption during transfer (TLS/SSL) and storage where applicable.
- - Role-based access controls and principle of least privilege.
- - Regular monitoring, logging, and audits.
- - Secure, isolated storage for AI knowledge base and training data per account.
While we take reasonable steps to safeguard data, no system is 100% secure. If a data incident occurs, we will act promptly and notify affected users as required by law.
5. Data Retention
- - Active accounts: We retain your data for as long as your account is active and you have a valid subscription or are within a trial period.
- - After account termination: Following account termination or deletion, we retain your data for up to 90 days to allow for account recovery or dispute resolution.
- - Permanent deletion: After the 90-day retention period, your personal data, message history, AI training data, and knowledge base content are permanently deleted from our systems.
- - Legal retention: Billing records, transaction history, and data required by applicable law may be retained beyond the 90-day period.
- - Early deletion: You may request early deletion of your data by contacting support at support@octetlogictech.com, subject to legal retention obligations.
6. International Transfers
If your data is transferred internationally, we apply appropriate legal safeguards (e.g., standard contractual clauses) to protect it.
7. Your Rights
- - Access, correction, or deletion of your data.
- - Object to certain processing where permitted by law.
- - Request a copy of your data for transfer (portability).
- - Request deletion of AI training data and knowledge base content associated with your account.
Contact us at support@octetlogictech.com to exercise these rights.
8. Children's Privacy
Our services are intended for businesses and are not designed for individuals under 18. If we learn that we have collected data from minors without proper consent, we will delete it.
9. Updates to this Policy
We may update this Privacy Policy. Significant updates will be shared by email or shown in the Wap2b portal.
10. Contact Us
For questions, contact us at support@octetlogictech.com.
