Privacy Policy

Last updated on 10th November 2024

Welcome to Octet Logic (“Company”, “we”, “us”, or “our”), the provider of wap2b services. We respect your privacy and are committed to protecting the personal data of users (“User”, “you”, or “your”) interacting with our WhatsApp Business API services. This Privacy Policy describes how we collect, use, and protect your data when you use our services.

1. Data We Collect

1.1) Personal Data

When you use our services, we may collect and process the following personal data:

• - Identity Information: Name, WhatsApp number, phone number, email address, and other identifying data provided by the user or business customer.
• - User Messages and Content: Communications and attachments sent through our WhatsApp Business API services.

1.2) Technical and Usage Data

We may collect data regarding your interaction with our services, including:

• - Device Information: Device identifiers, operating system, browser type.
• - Usage Data: Service logs, IP addresses, date and time of access, and clickstream data.

1.3) Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to collect and store certain information when you use our online services.

2. How We Use Your Data

We use your data for the following purposes:

• - Service Delivery: Facilitate communications between end users and businesses via the WhatsApp Business API.
• - Customer Support: Provide assistance, respond to inquiries, and manage service issues.
• - Service Improvement: Analyze usage patterns and feedback to improve our services.
• - Compliance and Legal Obligations: Comply with applicable legal requirements, such as data retention and regulatory compliance.

3. Data Sharing

3.1) Sharing with WhatsApp and Meta Platforms

To provide our services, we may share certain data with WhatsApp and its parent company Meta Platforms, Inc., as necessary for message delivery, compliance, and operational requirements.

3.2) Third-Party Service Providers

We may share data with trusted third-party service providers who assist us with:

• - Data storage and hosting
• - Customer support tools
• - Analytics services

These parties are bound by strict data processing agreements to ensure the security and confidentiality of your data.

3.3) Legal Obligations and Protection

We may disclose your data if required to comply with legal obligations, court orders, or to protect our rights, property, or the safety of our users and partners.

3.4) Integration with WhatsApp Cloud API and Twilio Services

We utilize the WhatsApp Cloud API and Twilio Services to enhance our messaging solutions. The integration enables us to deliver efficient, secure, and reliable communications on behalf of our business customers.

• - Data Processing by WhatsApp Cloud API and Twilio: Messages and user interactions sent through our services may be processed via both the WhatsApp Cloud API, operated by Meta Platforms, Inc., and Twilio, Inc., in accordance with their respective terms of service and privacy policies.
• - Data Sharing and Security: We ensure data exchanged with these providers is protected through secure transmission protocols and is used only to facilitate messaging operations as described within this policy. While we take appropriate measures to safeguard data, please refer to Meta's and Twilio's privacy policies for more details on how they manage user data.

4. Data Security

We implement a variety of security measures to protect the integrity and security of your data, including:

• - Encryption: Data encryption during transmission and storage.
• - Access Controls: Strict access management for data access.
• - Audits and Monitoring: Regular monitoring of data access and usage.

Despite our efforts, no security measures can be entirely foolproof. In the unlikely event of a data breach, we will take immediate steps to minimize any impact and inform affected users as required by applicable law.

5. Data Retention

We retain data for as long as it is necessary to fulfill the purposes for which it was collected or to comply with legal, accounting, or reporting requirements. Upon expiration of retention periods, data is securely deleted or anonymized.

6. International Data Transfers

If we transfer your data outside of your country, we will ensure it is protected by appropriate safeguards as required by law, such as standard contractual clauses.

7. Your Rights

Subject to applicable laws, you have the following rights concerning your data

• - Access: Request access to your personal data.
• - Rectification: Request correction of inaccurate or incomplete data.
• - Deletion: Request deletion of your personal data in specific circumstances.
• - Objection: Object to processing of your personal data under certain conditions.
• - Data Portability: Request transfer of your data to a third party

To exercise any of these rights, please contact us using the details provided below.

8. Cookies and Tracking Technologies

We use cookies to:

• - Improve user experience.
• - Monitor and analyze service usage.
• - Track session activity on our web portal.

You can manage cookie settings through your browser settings.

9. Children’s Privacy

Our services are not intended for use by individuals under the age of 18. If we become aware of data collected from minors without verified parental consent, we will take steps to delete such data.

10. Changes to this policy

We reserve the right to modify this Privacy Policy at any time. If we make significant changes, we will notify you by email or through a prominent notice on our services.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at support at octetlogictech.com